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VCEA IT Department

[2020-08-13 10:00-18:00 PDT] VCEA IT Critical Scheduled Maintenance – Shutdown EEME Room 106 Chilled Water

Update (08/13/2020 – 18:14 PT)
** These maintenance items are complete **

WSU FacOps completed some work today, but identified new flow/valve issues that will likely result in future scheduled maintenance/work.

All planned outage systems/servers were brought back online today by 17:45 PDT; those with a scheduler are flowing all held jobs through the queue.

As always, if anyone encounters problems with related systems, they should contact the VCEA Helpdesk online at support.vcea.wsu.edu, by email at support.vcea@wsu.edu, or by phone at (509)335-6773.


Maintenance Info
POC: VCEA Systems Team (Andrew Bates)
What: Aeolus, Gauss, & Friedrich will be taken offline to accommodate critical ACU2 maintenance.
When:

  • Start: Thursday August 13, 2020 10:00 PDT
  • End: Thursday August 13, 2020 18:00 PDT
  • Duration of outage: 8 hours
  • Maintenance or service outages may not last the entire maintenance period. A notification will be sent once maintenance is complete.

Affected resources:  Aeolus, Gauss, & Friedrich login nodes, compute nodes, web nodes, and storage.
Affected users: Aeolus, Gauss, & Friedrich users.
Notes: To provide adequate shutdown, turn on, and buffer, the clusters’ “offline” time are buffering 2-hours in either direction of expected ACU2 maintenance. Clusters using a scheduler will be able to schedule jobs, but they will be blocked/held until the end of the maintenance period.
Notification procedures: A notification will be sent as a response to this email when maintenance is complete or if there are issues/complications. A notification will be sent as a response to this email if this maintenance is rescheduled.
Follow-up actions required by users: Systems Logging back in after the maintenance is complete.
If users encounter problems with services after the maintenance window is over, they should contact the VCEA Helpdesk online at support.vcea.wsu.edu, by email at support.vcea@wsu.edu, or by phone at (509)335-6773.

[2020-03-18 17:30-23:30 PDT] VCEA IT General Scheduled Maintenance – Network Infrastructure Maintenance

Update (03/19/2020 — 02:30 PDT):
** This Maintenance is Complete **


With it being Spring Break and there being an expected increase of network activity for the rest of the semester, we are planning on rolling out switch firmware updates & configuration changes to improve overall network stability and security.

POC: VCEA Systems Team (Andrew Bates)
What: Config & Firmware update all VCEA infrastructure switches.

  • ALL VCEA switches in EME server room.
  • ALL VCEA switches in SLOAN server room.

When:

  • Start: Wednesday March 18, 2020 17:30 (5:30 pm PDT)
  • End: Wednesday March 18, 2020 23:30 (11:30 pm PDT)
  • Duration of outage: 15-30 minutes per switch.
  • Maintenance may not take the entire window.  A notification will be sent once maintenance is complete.  We will be starting with EME systems and then move to SLOAN systems.

Affected resources:  VCEA & Departmental hosted sites, VMs, network shares, and remote connection services.

Affected users:  Due to the redundant nature of our server rooms and virtual infrastructure, end users should at most be disconnected from various VCEA services for 15-30 minutes during this maintenance window.

Notification procedures:  Users will be notified with an email response when maintenance is complete, or if there are issues / complications. Users will be notified by email if this maintenance is rescheduled.

Follow-up actions required (end user):  None. Should end-users encounter problems with services after the maintenance window is over, they should contact the VCEA Helpdesk:

  • online at support.vcea.wsu.edu
  • by email at support.vcea@wsu.edu
  • or by phone at (509) 335-6773