As of ~10:00 AM, August 19th, 2020, VCEA ISG has moved its support ticket system to WSU’s Jira instance. This change will help streamline requests from customers, including those that begin with another Helpdesk (such as the Crimson Service Desk).

Make sure to update your bookmarks! Our new Jira portal is located at and will require you to log into your WSU account to access it. This site replaces, although that site will still redirect you to our new Jira portal.

If you had any open tickets in progress with VCEA ISG prior to the migration, you’ll probably be receiving an email letting you know that your ticket is being moved over to Jira.