As of ~10:00 AM, August 19th, 2020, VCEA ISG has moved its support ticket system to WSU’s Jira instance. This change will help streamline requests from customers, including those that begin with another Helpdesk (such as the Crimson Service Desk).
Make sure to update your bookmarks! Our new Jira portal is located at https://jira.esg.wsu.edu/plugins/servlet/desk/portal/95 and will require you to log into your WSU account to access it. This site replaces support.vcea.wsu.edu, although that site will still redirect you to our new Jira portal.
If you had any open tickets in progress with VCEA ISG prior to the migration, you’ll probably be receiving an email letting you know that your ticket is being moved over to Jira.
Update (08/13/2020 – 18:14 PT)
** These maintenance items are complete **
WSU FacOps completed some work today, but identified new flow/valve issues that will likely result in future scheduled maintenance/work.
All planned outage systems/servers were brought back online today by 17:45 PDT; those with a scheduler are flowing all held jobs through the queue.
As always, if anyone encounters problems with related systems, they should contact the VCEA Helpdesk online at support.vcea.wsu.edu, by email at support.vcea@wsu.edu, or by phone at (509)335-6773.
Maintenance Info
POC: VCEA Systems Team (Andrew Bates)
What: Aeolus, Gauss, & Friedrich will be taken offline to accommodate critical ACU2 maintenance.
When:
Affected resources: Aeolus, Gauss, & Friedrich login nodes, compute nodes, web nodes, and storage.
Affected users: Aeolus, Gauss, & Friedrich users.
Notes: To provide adequate shutdown, turn on, and buffer, the clusters’ “offline” time are buffering 2-hours in either direction of expected ACU2 maintenance. Clusters using a scheduler will be able to schedule jobs, but they will be blocked/held until the end of the maintenance period.
Notification procedures: A notification will be sent as a response to this email when maintenance is complete or if there are issues/complications. A notification will be sent as a response to this email if this maintenance is rescheduled.
Follow-up actions required by users: Systems Logging back in after the maintenance is complete.
If users encounter problems with services after the maintenance window is over, they should contact the VCEA Helpdesk online at support.vcea.wsu.edu, by email at support.vcea@wsu.edu, or by phone at (509)335-6773.
Update (3/20/2020 – 12:15 PDT):
** These maintenance items are complete **
Both of these maintenance items have been completed without issue.
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We will be performing emergency reboots of two services in VCEA today during the lunch hour. The VCEA Finance DB and connect.vcea.wsu.edu will be restarted to apply changes before this weekend. See below for the maintenance notifications.
1st notice
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Maintenance Info
POC: VCEA Systems Team (Erik)
What:
When: Friday 3/20/2020 12:00 (PDT) – Friday 3/20/2020 12:30 (PDT)
Affected resources: VCEA Finance DB front end server, via RDP and Guacamole
Affected users: VCEA Finance DB users
Notification procedures: This post will be updated when maintenance is complete, or if there are issues / complications. This post will be updated if this maintenance is rescheduled.
Follow-up actions required (end user): None.
Should end-users encounter problems with services after the maintenance window is over, they should contact the VCEA Helpdesk online at support.vcea.wsu.edu, by email at support.vcea@wsu.edu, or by phone at (509) 335-6773.
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2nd notice
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Maintenance Info
POC: VCEA Systems Team (Erik)
What:
When: Friday 3/20/2020 12:00 (PDT) – Friday 3/20/2020 12:30 (PDT)
Affected resources: connect.vcea.wsu.edu
Affected users: connect.vcea.wsu.edu users
Notification procedures: This post will be updated when maintenance is complete, or if there are issues / complications. This post will be updated if this maintenance is rescheduled.
Follow-up actions required (end user): None.
Should end-users encounter problems with services after the maintenance window is over, they should contact the VCEA Helpdesk online at support.vcea.wsu.edu, by email at support.vcea@wsu.edu, or by phone at (509) 335-6773.
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Update (03/19/2020 — 02:30 PDT):
** This Maintenance is Complete **
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With it being Spring Break and there being an expected increase of network activity for the rest of the semester, we are planning on rolling out switch firmware updates & configuration changes to improve overall network stability and security.
POC: VCEA Systems Team (Andrew Bates)
What: Config & Firmware update all VCEA infrastructure switches.
When:
Affected resources: VCEA & Departmental hosted sites, VMs, network shares, and remote connection services.
Affected users: Due to the redundant nature of our server rooms and virtual infrastructure, end users should at most be disconnected from various VCEA services for 15-30 minutes during this maintenance window.
Notification procedures: Users will be notified with an email response when maintenance is complete, or if there are issues / complications. Users will be notified by email if this maintenance is rescheduled.
Follow-up actions required (end user): None. Should end-users encounter problems with services after the maintenance window is over, they should contact the VCEA Helpdesk: