On Monday, December 18th, 2023, we’re going to update connect.vcea.wsu.edu to the latest version of Apache Guacamole, as well as perform backend updates to the container service. There will be some downtime while we update the services. See below for maintenance info. Maintenance Info POC: VCEA Systems Team (Erik) What: connect.vcea.wsu.edu planned updates and maintenance When: […]
Update: Maintenance is complete. New version is in place. ————————————————————————- Connect.vcea.wsu.edu will be going offline for a short time for updates next Monday at 7:30AM. Users will not be able to use connect.vcea.wsu.edu on the web during the update period. See below for maintenance info. ———————————————- Maintenance Info POC: VCEA Systems Team (Erik) What: connect.vcea.wsu.edu updates […]
POC: VCEA Systems Team (Erik) What: connect.vcea.wsu.edu Docker restart When: Start: Monday June 14, 2021 17:00 PDT End: Monday June 14, 2021 17:05 PDT Duration of outage (connect.vcea.wsu.edu website): The connect.vcea.wsu.edu website will be unavailable during the maintenance window. Users with existing sessions may need to re-authenticate to resume their sessions. Maintenance or service outages may not last […]
POC: VCEA Systems Team What: Networking, Linux & File Share Authentication, License Servers When: Start: Wednesday June 2, 2021 17:30 PT (5:30pm) End: Wednesday June 2, 2021 23:59 PT (midnight) Maintenance or service outages may not last the entire maintenance period. A notification will be sent once maintenance is complete. Affected resources: License Servers for Licensed Software […]
Maintenance Info POC: VCEA Systems Team (Erik Ostrom) What: Overhaul VCEA Finance DB system When: Start: Monday April 26, 2021 00:00 PST End: Monday April 26, 2021 23:59 PST Duration of outage (VCEA Finance DB): Intermittent outage during maintenance window. Please do not make changes to the database during this maintenance window. Maintenance or service outages may not […]
As of ~10:00 AM, August 19th, 2020, VCEA ISG has moved its support ticket system to WSU’s Jira instance. This change will help streamline requests from customers, including those that begin with another Helpdesk (such as the Crimson Service Desk). Make sure to update your bookmarks! Our new Jira portal is located at https://jira.esg.wsu.edu/plugins/servlet/desk/portal/95 and […]
Update (3/20/2020 – 12:15 PDT):** These maintenance items are complete **Both of these maintenance items have been completed without issue.— We will be performing emergency reboots of two services in VCEA today during the lunch hour. The VCEA Finance DB and connect.vcea.wsu.edu will be restarted to apply changes before this weekend. See below for the […]