As of ~10:00 AM, August 19th, 2020, VCEA ISG has moved its support ticket system to WSU’s Jira instance. This change will help streamline requests from customers, including those that begin with another Helpdesk (such as the Crimson Service Desk). Make sure to update your bookmarks! Our new Jira portal is located at https://jira.esg.wsu.edu/plugins/servlet/desk/portal/95 and […]
Update (08/13/2020 – 18:14 PT)** These maintenance items are complete ** WSU FacOps completed some work today, but identified new flow/valve issues that will likely result in future scheduled maintenance/work. All planned outage systems/servers were brought back online today by 17:45 PDT; those with a scheduler are flowing all held jobs through the queue. As […]
Update (3/20/2020 – 12:15 PDT):** These maintenance items are complete **Both of these maintenance items have been completed without issue.— We will be performing emergency reboots of two services in VCEA today during the lunch hour. The VCEA Finance DB and connect.vcea.wsu.edu will be restarted to apply changes before this weekend. See below for the […]
Update (03/19/2020 — 02:30 PDT):** This Maintenance is Complete **— With it being Spring Break and there being an expected increase of network activity for the rest of the semester, we are planning on rolling out switch firmware updates & configuration changes to improve overall network stability and security. POC: VCEA Systems Team (Andrew Bates)What: […]
WSU Central IT is waiving the fees for adding your WSU number as a soft phone. A “softphone” (or SIP phone) redirects your WSU phone number to any SIP client (a software app on your computer or smart phone). This will be very valuable so that you do not have to publish your cell phone […]
Life is a little chaotic right at the moment. Anxiety surrounding COVID-19 is high. We’re hoping that we can help by collecting some of the information and giving you a one stop shop. Here you will find links to tutorials, knowledge base articles, and FAQs for all things video conferencing (Blackboard / Zoom / Panopto) […]